Create a diagram of the improved/suggested SERVQUAL model after dealing with the gaps.

This paper will discuss the gaps found in the SERVQUAL model and will try and use Entrepreneurial Marketing (EM) Theory and its origins from the Service Dominant logic (S-D logic)theory to try and explain how they can be used to eliminate/minimize those gaps.
The question this paper should answer is:
In regards to value (as recognized by customers), how can EM and SD-Logic be used to treat the gaps of SERVQUAL to help make it a useful tool to measure Service Quality while discussing how those theories (especially EM) can be used to achieve that?

In writing this paper please use the two papers supplied. The first one discuss value in SD logic and EM which is a good summary of the sources used to create it. The second paper is a summary of a number of articles that discuss the SERVQUAL model, its extension and pros and cons (the gaps) are identified.
Also I attached a diagram that visually show the components of the SERVQUAL MODEL with its gaps.
This is what I would like to have at the end:
1- An essay that discuss the essay question.
2- Create a diagram of the improved/suggested SERVQUAL model after dealing with the gaps.
3- All suggestions on improving the gaps to be explained in a clear and concise way. For example, if you suggest applying a concept or discussing how this will help minimize the gap or eliminate it then please discuss what is the gap, what you suggestion, how it would help and why is it the best way.
4- The total number of words is expected to be between 1600-2000 words.
5- For the introduction and summary please keep it as short as possible. The discussion should be the main focus of this paper.
6- In addition to the paper, I need a page that has an outline of the paper with the main points of the paper to be used for a presentation.
7- No extra or external sources will be needed. Only use the sources that are used in the two papers supplied.